MTN Ghana’s recharge cards are no more in circulation. For this reason, a lot of their users depend on credit transfers and mobile money to recharge their airtime.
Well, as it stands, some vendors are using this opportunity to extort money from their customers.
What they do is, they charge 15% on the amount of recharge.
MTN Ghana has reacted to this situation and has warned that they’ll sanction vendors who carry out these dubious practices.
According to MTN, vendors already make their profit from the transfer and are not expected to charge extra.
In an interview with Citi News, the General Manager of Southern Regional Sales of MTN Ghana, Abubakar Mohammed, said vendors who charge extra money from EVD transfers will be sanctioned.
“EVD agents are not to make any extra charges. Their fees are incorporated in the airtime they purchase from us. We give them a 5 percent cut. And so customers are to get the exact amount they purchase. They should insist on what s due them. If a customer feels he is being cheated, there are avenues to seek redress. You can either call the shortcode 100 and complain or visit any of the MTN centres and report the vendor.”
“Some of the actions we take when such complaints come before us is to warn the vendors to desist from them or block them from using our EVDs. Our aim is to protect the customer and ensure that they get value for whatever they buy,” Mr. Mohammed explained.